Frequently asked questions
HOW COME MY SCREEN IS FREEZING EACH TIME I ATTEMPT TO ACCESS THE VIRTUAL REALITY GALLERIES?
Regrettably, you'll need a fast browser and a relatively recent computer, phone, or tablet to visit our virtual reality galleries.
If your computer is extremely old or your Internet connection is extremely slow, you will encounter difficulties.
I FIND IT DIFFICULT TO NAVIGATE THE VIRTUAL REALITY GALLERIES. IS THERE ANY AVAILABLE INFORMATION?
Indeed, it is. For additional information and video, please visit the VIRTUAL REALITY GENERAL INFORMATION PAGE
AM I BUYING ALWAYS FROM WWW.HEAVENLYPATHARTGALLERY.COM ART SHOP?
No. We are not representing all artists on direct sales. Most artists will have their own online shops, or they will take orders by phone or email. For FAQ about our own Art Shop, please check the drop-down menu that says Art Shop.
CAN I BUY DIRECTLY FROM THE ARTIST?
Yes, if there is - A Contact the Artist - hyperlink or contact information next to the painting information on the Artists Virtual Exhibition or a direct hyperlink to his online shop.
CAN I COLLECT MY ARTWORK DIRECTLY FROM THE ARTIST?
Yes, only if there is a direct link on the artist's contact information to the artist's online shop. After that, the artist will be personally responsible for handling the entire sale, not the www.heavenlypathartgallery.com. For any inquiries regarding the Sale, you will have to contact the artist directly.
TO WHO SHALL I DIRECT MY ENQUIRIES OR HELD RESPONSIBLE IF I BUY MY ARTWORK DIRECTLY FROM THE ARTIST?
Any inquiries regarding a Sale from an artist's website occurred by a hyperlink provided on our website or by phone sale; you will have to directly contact the artist. Though we do whatever we can to ensure the artist's trustworthiness before we do business with them in most cases, we only hire the Virtual Gallery to them and nothing more. Our responsibility ends there, and we are not liable for any damages caused by such a transaction. That includes loss of money, artwork delivery delay, artwork loss, accident, or artwork damage.
THIRD-PARTY - ARTISTS WEBSITES - ARE THEY SAFE & SECURE?
www.heavenlypathartgallery.com may contain hyperlinks to and/or via third party websites. These links are provided for your convenience and to provide you with further information. www.heavenlypathartgallery.com does not guarantee or warrant that the third-party pages' content is secure, correct, or accurate. The link does not in any way indicate or imply that www.heavenlypathartgallery.com endorses or is affiliated with these websites, their owners, or the content and views expressed on these websites. The links do not in any way imply that the owner or the content of the website is a representation of www.heavenlypathartgallery.com nor that we recommend them.
HOW CAN I PAY FOR ARTWORK I WANT TO BUY ONLINE?
It will depend on the artist's arrangements! Please check payment details before you purchase.
HOW DOES THE ARTIST'S CART WORK?
Every website is different. If you buy from another artist's online shop normally when you are ready to order or are just considering making an order, you can add items to your basket at any time by clicking the - add to the cart - button (be also aware of choosing various options for size and printing surface where is available) located next to any artwork for sale. This will take you to your cart, where all of your basket items are stored. You can navigate around the site and come back to your basket at any time by clicking on the basket icon.
WILL ITEMS REMAIN IN MY BASKET BETWEEN VISITS TO THE ARTIST'S WEBSITE?
All items will remain in your basket until you either make a purchase, remove it from the shopping cart, or the item sells out. Sometimes it pays to be quick!
I HAVE ADDED AN ITEM TO THE ARTIST'S CART, BUT I AM UNABLE TO BUY IT. WHY?
That means we are out of stock, so someone beat you to the item if this has happened. Sorry!
IS VAT INCLUDED IN MY ORDER?
It will depend on the artist! Please check VAT details before you purchase.
IS SHIPPING INCLUDED IN MY ORDER?
Again it will depend on the artist! Please check shipping details before you purchase.
MY PAYMENT HAS BEEN REFUSED; WHY?
Often payments are refused because the user has entered an invalid credit card, expiry date, or security number. If your transaction is rejected, please check your card details and try the transaction. If something still doesn't work, contact us, and we will help you through the process.
I HAVE PLACED AND ORDER WHAT HAPPENS NOW?
When your order is placed, it is relayed to the artist who packs the item with care and, if required, will ship it to you as quickly as possible.
I WANT TO BUY AN ORIGINAL WORK, BUT IT IS NOT FOR SALE. WHY?
Not all artwork submitted is available for sale as the original. Many works are available as prints or not for sale. Please check the sticker if it is red; that means the artwork is sold. Please check to see if there are available prints of the artwork as an option. We can certainly inform you of a particular artist if an original suddenly becomes available if you leave details and artists with particular interest.
HOW LONG WILL IT TAKE FOR MY ARTWORK TO BE DELIVERED?
Again it will depend on the artist! Please check delivery details before you purchase.
WHAT DO I DO UPON RECEIVING MY PIECE OF ART?
Before signing for your piece of art, please check all external packaging for damage. If you are happy with the condition, please sign the paperwork as 'in good condition.' If there is visible damage or you suspect there may be damaged, then please contact the artist.
When opening your package, please take care and allow for possible movement in transit. Once open, you must retain all internal and external packaging if the piece needs to be returned.
CAN I RETURN A PIECE OF ART BOUGHT FROM THE ARTIST?
It will depend on the artist! Please check cancelation & return instructions details before you purchase.