FQA for Solo Exhibitions
Frequently Asked Questions
WHAT ART AM I ALLOWED TO EXHIBIT & WHEN I KNOW IF MY APPLICATION WAS SUCCESSFUL?
Before you book, please study these questions. Book only after you submitted the photos of 2-D artworks to know the quality of the images and make you aware of the price if they need optimization. 2D Media categories include Mixed Media, Painting, Photography/Digital & Printmaking & Drawing. We will carefully evaluate your application and will let you know ASAP if your application is successful. If successful we will email you a password to enter the booking page and complete your booking. Please keep in mind that we do not exhibit artworks with associations of pornography, violence, racism, etc.
If you are in doubt, please contact us.
HOW MANY IMAGES AM I ALLOWED IN THE GALLERY?
Every plan is related to a particular Virtual Gallery. The (MEETING ROOM) Gallery can take up to 24 images. The (SERENITY HALL) Gallery holds up to 38 Images, the (SUMMIT GALLERY) holds up to 58 Images, the (OASIS HALL) Gallery holds up to 70 images, and the (MAZE GALLERY) holds up to 96 images.
WHO WILL ARRANGE THE IMAGES ON THE WALLS?
We are responsible for positioning the allocated space images and adding the artwork information, pricing, and contact info. You will receive a Zoom invitation for an online conference meeting, following which we will work together as in a normal exhibition to achieve the best possible effect.
WHAT DO I NEED TO PROVIDE?
Optimized images, videos, your contact details, artwork details & pricing, biographical information (for the Words Wall Panel in the gallery), hyperlinks to your online shop if you have one. Please note that if you want to use your own music choice, we can only accept royalty-free library music.
HOW DO I OPTIMISE MY IMAGES?
Photograph the artwork in good natural light to clearly show the actual colours of the artwork. Crop the images well, especially if they come with frames (if you need help with this, perhaps we can help – ask for a quote). Save your pictures with a minimum resolution for the web. In most cases, a resolution of 75dpi is acceptable. We use a maximum of 1800 x 1800 pixels for the artwork close-up view. Files bigger than that are automatically scaled down.
CAN I ADD TEXT PANELS TO A GALLERY WALL?
What is possible and looks great: putting (big) text (artist's name, exhibition title, topic, etc.) on the wall. You will need to send a short text (again, please ask if you are unclear). Each text panel counts as one artwork. Example
CAN I ADD BACKGROUND MUSIC TO MY EXHIBITION?
Yes, you can have your own MP3 background music for your exhibition. We recommend something simple that does not distract the viewer from the artwork. Adding music to an exhibition is possible for all plans. However, We may use only royalty-free Library music for this purpose due to licensing issues. If required, we can choose appropriate music for your exhibition from our own resource – please refer to 'Optional Extras' above.
CAN I ADD AUDIO AND VIDEO TO AN ARTWORK?
Yes! Adding multimedia content to art is possible for all paid plans.
Please keep in mind:
1. Don't use more than 4-6 video/audio files in an exhibition to quickly start the visit. Every audio/video file has to be loaded and therefore extends the start time for the visitor.
2. Audio/video files should be small and short. An increasing number of visitors use mobile devices, and loading big files takes a long time. It would be a shame if the visitor had already moved on from the artwork before the audio is loaded and played.
We recommend files of about 1MB to a maximum of 100MB. All audio/video files together should not add up to more than ~500MB to keep the exhibition accessible for visitors with slower Internet connections and/or older devices.
Our video recommendations are the same as with audio files: please keep the file size as small as possible, to allow as many visitors as possible a smooth experience.
WHAT DO YOU DO TO PROMOTE MY ART?
We focus our efforts on four major resources:
Google AdWords, SEO (Search Engine Optimization), Facebook & Instagram.
Although traffic is not what you pay for at (your payment is a usage fee for the use of our virtual galleries), it is expected to attract a lot of attention. We can design Facebook and Instagram Ads & Posters for you (check 'Optional Extras" above), or you can provide these.
CAN I SELL MY ART THROUGH MY OWN ONLINE ART SHOP?
Yes certainly. We will need the hyperlinks of each artwork sales page to link seamlessly with the gallery. Ask if you are unsure.
CAN I SELL MY ART THROUGH YOUR ONLINE ART SHOP?
At the moment, we are mostly focused on organizing the exhibitions in the virtual galleries. The shop will become available to more artists as we get to know them better.
DO I HAVE ANY RESPONSIBILITIES?
It is your responsibility to ensure that your website is accessible at all times (if you want to sell via your own online shop) and to answer client calls. You will have to organize the delivery of your artworks. You have complete responsibility to customers who purchase products directly from you.
CAN YOU PROTECT MY ART FROM COPYRIGHT INFRINGEMENT?
Essential precautions to protect your images are built-in to the Gallery space and shop since the right-click mouse option to 'save image' has been disabled. Nevertheless, there is no bullet-proof way to 'protect' the digital image of artwork once it is accessible via the internet since an image has to be downloaded to the visitor's device for it to be visible.
If you feel unsure, we recommend the following steps to make it harder for others to misuse your art:
– use watermarks in the pictures you upload. If they are done judiciously, they won't disfigure the artwork and are at least a small barrier for casual violators.
– save your pictures with a minimum resolution. In most cases, a resolution of 72dpi is acceptable for use on the web. We use a maximum of 1800 x 1800 pixels for the artwork close-up view. Files bigger than that are automatically scaled down.
WHAT IS YOUR POLICY FOR CANCELLATIONS & REFUNDS?
Your order becomes binding 48 hours after your purchase from our online booking service, subject to our acceptance of the order. It is your responsibility to check that all the details of your order are correct before booking. We reserve the right to cancel our services and refund your booking at any time.
There may be times when we need to suspend access to a gallery, for example for maintenance purposes. We may also need to make changes or updates to the program or artworks from time to time, so the gallery will pause.
Should a temporary website malfunction occurs we will either reschedule the exhibition or will extend it. Should any of our services become permanently unavailable due to our website's unresolved malfunction, we will refund your purchase?
IS ANY WARRANTY OR LIABILITY?
We limit and exclude our liability for loss suffered through your booking of an exhibition to you as follows:
We will not be liable for:
loss of profits, sales, business, or revenue;
Loss of anticipated savings;
Any loss of or damage to data;
Loss of business opportunity, goodwill, or reputation; or
Any special, indirect, or consequential loss or damage.
We provide our galleries and services on an 'as is' and 'as available' basis. We give no other warranty as to the uninterrupted functionality, operability, or availability of any product or service.
IN THE CASE OF FORCE MAJEURE
A- Neither the Gallery nor the Exhibitor shall be held liable for failure or delay in the performance of its obligations under this Contract if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party ("Force Majeure Events").
B- Acts or events constituting Force Majeure Events shall include, but not be limited to, Act of God, government intervention, directives, or policies.
C- The party affected by a Force Majeure Event shall notify the other as soon as reasonably practicable after the commencement of a Force Majeure Event.
ARE THERE ANY IDENTITY CHECKS?
Be aware that if we are unsure about your identity or organization, we will need to run some checks to protect our clients from fraud. That means we could ask you to provide us with proof. In artists' case, we might ask to see proof of your artworks in your own space using a web-based video interface before the exhibition.